Helpdesk Automation

AiCyber provide complete process driven solution to automate the helpdesk using the Artificial Intelligence (AI) , Machine learning (ML) and Robotic Process Automation(RPA). Our solution allows the no touch resolution and enhance the Helpdesk efficiency manifolds. Following are the key functions

1. Automated Helpdesk Triaging using machine learning
2. Active Directory Password reset. Support email Phone, Chat and many other channels
3. Fully Integrated with Helpdesk Ticketing systems

Following are the key benefits:

1. Significant Improve customer experience
2. Immediate Efficiency Improvement of Helpdesk
3. No Touch ticket resolution
4. Complete Auditability
5. Improve SLA’s
6. Reduce Cost