Solutions delivered by AiCyber
- AI ChatbotAiCyber offer Artificial Intelligence Chatbot to deploy on Website or Portal to enhance customer and employee’s satisfaction. Our chatbot support Omnichannel and easy to integrate with multiple knowledge bases, ERP and any API based subsystem to retrieve the required information Following are the key features: One Enterprise Chat Bot serves for all Applications, Internal and External users Easily Customizable and branded for the Client requirements Accurate Responses Easy to integrate with ERP, Student Information System and any Subsystem Fully Integrated with Helpdesk System Can be integrated with multiple channels
- Section 508 Accessibility ComplianceAiCyber offers complete Section 508 Accessibility Compliance Product ACAAS (Accessibility Compliance as a Service). ACAAS is FedRAMP Cloud Hosted SaaS AI & Machine learning based Automated solution. ACaaS following 4 Modules provide complete 360º management of Section 508 Accessibility Compliance Assessment Service Request Portal Service Request Dashboard Analytics Compliance Dashboard Compliance Maintenance & Management This fully managed cloud solution provides full service 508 accessibility compliance processes automation include following key services. Highly Secured Portal, Branded for Census Section 508 Program Office, used to submit the request, download the compliance reports. Fully Automated Process to collect the Section 508 compliance accessibility
- NOC & SOC AutomationAiCyber provides fully automated solution for Network operation and Security Operation center. Our Solution is process driven and utilizes the emerging technology ( AI, ML and RPA ) along with AiCyber unique implementation and fully managed service support to implement quickly and provide immediate return on investment. Following are the key features: Automated Monitoring of Applications Automated Ticket Creating for any outage and calling On-Call engineer Automatically Fully Integrated with IT Change Management and Release Management System Automated Monitoring of Application Access Management No Touch Resolution Integration with SolarWinds Application for Automated Security Monitoring.
- Helpdesk AutomationAiCyber provide complete process driven solution to automate the helpdesk using the Artificial Intelligence (AI) , Machine learning (ML) and Robotic Process Automation(RPA). Our solution allows the no touch resolution and enhance the Helpdesk efficiency manifolds. Following are the key functions Automated Helpdesk Triaging using machine learning Active Directory Password reset. Support email Phone, Chat and many other channels Fully Integrated with Helpdesk Ticketing systems Following are the key benefits: Significant Improve customer experience Immediate Efficiency Improvement of Helpdesk No Touch ticket resolution Complete Auditability Improve SLA’s Reduce Cost