Helpdesk Automation
AiCyber provide complete process driven solution to automate the helpdesk using the Artificial Intelligence (AI) , Machine learning (ML) and Robotic Process Automation(RPA). Our solution allows the no touch resolution and enhance the Helpdesk efficiency manifolds. Following are the key functions
- Automated Helpdesk Triaging using machine learning
- Active Directory Password reset. Support email Phone, Chat and many other channels
- Fully Integrated with Helpdesk Ticketing systems
Following are the key benefits:
- Significant Improve customer experience
- Immediate Efficiency Improvement of Helpdesk
- No Touch ticket resolution
- Complete Auditability
- Improve SLA’s
- Reduce Cost